Day 5- Abbott
Today we had the chance to visit Abbott India . Abbott India is a division of the huge pharmaceutical company Abbott Pharmaceuticals. We spoke to two doctors about their company's knowledge management systems. One of our presenters was very forthright about the conflicts between the branches of the company here in Bangalore and in Columbus, OH back in the states. He had us laughing about the over polite nature of Americans and how it can be hard to get a sense of what we really mean.
After Abbott we headed to a department store comparable to JC Penny. It's basically JC Penny as I mentioned so Lou Anne and I walked across the street to the food bazaar to get something I needed. This store had everything! I wished we'd gone here the first day. Speaking of which, next time I travel I need to remember to bring sheets, blanket, pillow case and the correct charger for my electronics! My laptop died and I didn't bring the correct charger. Luckily two prong plugs work in Indian outlets but not three prong one's. The department store is different from Penny's in the sense that there's a electronic section so I bought what I thought was a Indian lap top charger there. Get back to the dorm to find that it's the UK one. So a little disappointing since we just got the details of our final paper for the class and it'll be a bit challenging typing that up on a tablet but I digress.
Needing a few items allowed us to go out into the market place for a bit. We went into a housewares store and some other local shops on the street. It was a bit like a mix between a farmer's market and gas lamp quarter in San Diego.
Back to XIME and dinner. We had a interesting discussion about Indian and Indian American culture. I'm again finding similarities with Jamaican culture. For example it's common for people in both countries to hire house keepers/ baby sitters/ cooks for the home. Or for those working in certain industries to have drivers.
Notes for class
Issues:
1. losing people because they think they're working for Abbott but due to the partnership between Abbott and S--- they have low retention rates.
2. Problem competing with older products that have been in the market for years.
3. Issues between different branches of the company.
4. Lay people don't have easy access to who does what in the company.
Recommendations:
1. Work with S--- to more close match the administrative/ HR practices of Abbott
2. Outreach with the community. Fund events let them know and like the company.
3. Training on understanding and respecting each nation's cultural differences.
4. Create and maintain database.
Today we had the chance to visit Abbott India . Abbott India is a division of the huge pharmaceutical company Abbott Pharmaceuticals. We spoke to two doctors about their company's knowledge management systems. One of our presenters was very forthright about the conflicts between the branches of the company here in Bangalore and in Columbus, OH back in the states. He had us laughing about the over polite nature of Americans and how it can be hard to get a sense of what we really mean.
After Abbott we headed to a department store comparable to JC Penny. It's basically JC Penny as I mentioned so Lou Anne and I walked across the street to the food bazaar to get something I needed. This store had everything! I wished we'd gone here the first day. Speaking of which, next time I travel I need to remember to bring sheets, blanket, pillow case and the correct charger for my electronics! My laptop died and I didn't bring the correct charger. Luckily two prong plugs work in Indian outlets but not three prong one's. The department store is different from Penny's in the sense that there's a electronic section so I bought what I thought was a Indian lap top charger there. Get back to the dorm to find that it's the UK one. So a little disappointing since we just got the details of our final paper for the class and it'll be a bit challenging typing that up on a tablet but I digress.
Needing a few items allowed us to go out into the market place for a bit. We went into a housewares store and some other local shops on the street. It was a bit like a mix between a farmer's market and gas lamp quarter in San Diego.
Back to XIME and dinner. We had a interesting discussion about Indian and Indian American culture. I'm again finding similarities with Jamaican culture. For example it's common for people in both countries to hire house keepers/ baby sitters/ cooks for the home. Or for those working in certain industries to have drivers.
Notes for class
Issues:
1. losing people because they think they're working for Abbott but due to the partnership between Abbott and S--- they have low retention rates.
2. Problem competing with older products that have been in the market for years.
3. Issues between different branches of the company.
4. Lay people don't have easy access to who does what in the company.
Recommendations:
1. Work with S--- to more close match the administrative/ HR practices of Abbott
2. Outreach with the community. Fund events let them know and like the company.
3. Training on understanding and respecting each nation's cultural differences.
4. Create and maintain database.
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